Discussion:
NamesCo Exchage Essentials
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Peter Shaw
2016-09-02 09:33:50 UTC
Permalink
If like me you've had your marching orders for your Email, then be careful about what you click.

I followed the recommendation, 1 user, Exchange essentials, assign as many names to that one user as needed.

I waited the 24 hours for them to set it up etc, and now I'm in I find that I have one user already set-up, my primary user and an administrator alias.

I followed the instructions to add my users that I had in the previous demon EMail only to find that what NamesCo have said is a lie.

All of the users I have added can log-in, but they get a bare screen with nothing more than a "Shop at the Microsoft Store" icon.

When I went back into my admin section, ALL the users are unlicensed and have NO access to the mail box, I only have one license and that's attached to my primary EMail (OR at least what NamesCo believe to be my primary email) and the rest are sitting there tagged as "Unlicensed"

If I go into the settings to try and tag them, I get told in big red letters there's an error with my Subscription and to go to "Billing->Subscriptions (Which doesn't exist in the menus) to correct it"

My admin login is set up as an alias to my main one, and I can log into that one and get a mailbox, so in effect I have 2 mail boxes on one account.

However, no where can I find anything in the admin that allows me to set any of my other addresses as aliases to the main account, all I can find are users.

Asking NamesCo support I was told outright, that I should have read the small print and that each EMail I want to add will cost me an extra £4 per year, on top of the £37 I've just shelled out.

I have 10 aliases on my "shawty.demon.co.uk" account, so that's an extra £30 that I was NOT told about up front.

The sign up clearly says "pay for one licence" add as many names to that licence as required.

On top of that, there appears to be NO way to log into these mail boxes via POP3/IMAP etc to download that EMail into my own EMail server (Which is exactly what I was doing with my DEMON email) , I now have less than 24 hours to sort this out before everything becomes permanent and NamesCo start to bounce email because the mail box is not valid, or pay the extra £30 to make it work until I can change providers and get a redirect in place.
Richard Beaven
2016-09-02 13:50:30 UTC
Permalink
Post by Peter Shaw
If like me you've had your marching orders for your Email, then be careful about what you click.
I followed the recommendation, 1 user, Exchange essentials, assign as many names to that one user as needed.
I waited the 24 hours for them to set it up etc, and now I'm in I find that I have one user already set-up, my primary user and an administrator alias.
I followed the instructions to add my users that I had in the previous demon EMail only to find that what NamesCo have said is a lie.
All of the users I have added can log-in, but they get a bare screen with nothing more than a "Shop at the Microsoft Store" icon.
When I went back into my admin section, ALL the users are unlicensed and have NO access to the mail box, I only have one license and that's attached to my primary EMail (OR at least what NamesCo believe to be my primary email) and the rest are sitting there tagged as "Unlicensed"
If I go into the settings to try and tag them, I get told in big red letters there's an error with my Subscription and to go to "Billing->Subscriptions (Which doesn't exist in the menus) to correct it"
My admin login is set up as an alias to my main one, and I can log into that one and get a mailbox, so in effect I have 2 mail boxes on one account.
However, no where can I find anything in the admin that allows me to set any of my other addresses as aliases to the main account, all I can find are users.
Asking NamesCo support I was told outright, that I should have read the small print and that each EMail I want to add will cost me an extra £4 per year, on top of the £37 I've just shelled out.
I have 10 aliases on my "shawty.demon.co.uk" account, so that's an extra £30 that I was NOT told about up front.
The sign up clearly says "pay for one licence" add as many names to that licence as required.
On top of that, there appears to be NO way to log into these mail boxes via POP3/IMAP etc to download that EMail into my own EMail server (Which is exactly what I was doing with my DEMON email) , I now have less than 24 hours to sort this out before everything becomes permanent and NamesCo start to bounce email because the mail box is not valid, or pay the extra £30 to make it work until I can change providers and get a redirect in place.
Hi Peter,
In the administrator user (the ...onmicrosoft.com one - it's not an alias) you initially assign the primary user to the licence and then update the details, setting a password for the account.

If you Display Active Users and select the details for the primary user and click on 'edit' for the Primary email address, you can add additional users as aliases.

You can send and receive mail using the aliases but all mail is held in the primary user mailbox. If an alias is missing then mail is returned as 'undelivered'. There is no catch-all alias AFAIK.

If you want separate users, each with their own logon, as was possible with Demon, then it seems that additional licences are needed.

I have not had any problems using POP/IMAP to download to Apple Mail but I don't know about email servers.

Richard
t***@googlemail.com
2016-09-02 14:44:38 UTC
Permalink
thanks Richard - was having the same issue and this has sorted things out for me.
Iain Archer
2016-09-02 15:16:15 UTC
Permalink
Post by t***@googlemail.com
thanks Richard - was having the same issue and this has sorted things out for me.
Following the web page path

From the page
https://www.names.co.uk/mydemon-email
"Exclusive offer for demon.co.uk customers
Up to 40% off Office Essentials and Exchange"

Following the
"Terms & Conditions" link to
https://www.names.co.uk/info/terms

And from there to
"Consumer Terms" [ie non-business]
https://www.names.co.uk/info/terms/consumer-terms

which contains

"SCHEDULE B
Terms and conditions for the provision of Email Services and WebMail
Services

"2.Services and Charges
a.Details of our services and our price list will be found on our web
site at www.names.co.uk/info/company/price-list/"

In that Price List there's a list of Email Packages.
They are all offered in units of 2, 3, 5, 10, 25 or 50 Mailboxes,
of size 1, 2 or 5 GB.
eg 2 x 5GB Mailboxes 1 year £54.72 incl VAT

There are NO prices listed for a single mailbox (other than in the
Hosting Packages section, which isn't relevant in this case).

I also seem to recall, from the ?account admin page of someone I helped
who'd switched from Demon to Namesco Exchange Essentials, and who was
paying about GBP30 for the first year after the 40% discount, that they
were registered as having 2 licences.

Can anyone find any better description of the Exchange Essentials
contract?

Was the quoted price for an additional user (ie own mailbox) really GBP
4 per year, and not per month?

Has anyone else checked the number of licences assigned to them?

I also, incidentally, seem to recall seeing a Forward setting in
one of their top-level configuration pages. I've no immediate way of
checking any of these details on the actual account.
--
Iain
Andy Frith
2016-09-06 22:05:17 UTC
Permalink
------------------------------------------------------------------------
From: Richard Beaven <***@gmail.com>
Subject: NamesCo Exchage Essentials
Date: Fri, 2 Sep 2016 06:50:30
------------------------------------------------------------------------
Post by Richard Beaven
You can send and receive mail using the aliases but all mail is held in
the primary user mailbox. If an alias is missing then mail is returned
as 'undelivered'. There is no catch-all alias AFAIK.
Just catching up after being away and spotted your comment about sending
and receiving mail using the aliases of a "user".

I've not been able to find a way of sending an email "from" an alias so
would be grateful if you could advise how you set up your office365
"management portal" of Exchange Essentials to make this happen.

Andy
Richard Beaven
2016-09-07 12:07:18 UTC
Permalink
Post by Andy Frith
------------------------------------------------------------------------
Subject: NamesCo Exchage Essentials
Date: Fri, 2 Sep 2016 06:50:30
------------------------------------------------------------------------
Post by Richard Beaven
You can send and receive mail using the aliases but all mail is held in
the primary user mailbox. If an alias is missing then mail is returned
as 'undelivered'. There is no catch-all alias AFAIK.
Just catching up after being away and spotted your comment about sending
and receiving mail using the aliases of a "user".
I've not been able to find a way of sending an email "from" an alias so
would be grateful if you could advise how you set up your office365
"management portal" of Exchange Essentials to make this happen.
Andy
Andy,

I just used the admin user in the office365 management portal to define the aliases - by displaying active users, selecting the primary user, and editing the primary email address to add the aliases.

These aliases need to be added to the mail account definition on the client. I use Apple Mail which has an Alias: box which can be edited to add aliases.

Although Apple Mail has an account type of “Exchange”, which automatically creates the connection, I found that it doesn’t allow changes so I had to set the account up manually choosing a type of “Other mail account”.

The settings function in the web Outlook Mail application lists the POP and IMAP settings:

POP
Server name: outlook.office365.com
Port: 995
Encryption method: SSL

IMAP
Server name: outlook.office365.com
Port: 993
Encryption method: SSL

SMTP
Server name: smtp.office365.com
Port: 587
Encryption method: TLS

My setup for SMTP works using SSL but this may be Mac specific as it was specified in a Namesco support article - search support for ‘Demon’.

I have just tried to send mail with an alias from web Outlook and have failed. Although you can show the “from” box, the dropdown doesn’t list any of my aliases. This function appears to be used when you connect other mail accounts, e.g. Gmail, but not for office365 aliases.

I hope this helps.

Richard
Peter Shaw
2016-09-02 15:55:52 UTC
Permalink
Hi richard,

Thanks for that, I've just replied to the support email from NamesCo and everything except my last point (About sent from / reply to addresses) has been resolved.

I'm actually going to make a post in this group with the full instructions on how I set up my Exchange essentials, just as soon as I finish doing so and verify I got it all working correctly. :-)
Peter Shaw
2016-09-07 16:43:09 UTC
Permalink
If you look in my post entitled:

"If your going to Namesco with your Demon Email...."

Iv'e added a post on how to set up fetchmail.

For the question asked here however, it's the "sending via smtp" part of that post that will answer your question.

In a nut shell however, IF YOU USE the office365 SMTP option to send your email, IT WILL show all email sent via it as the name assigned to the licence on the account you use.

So in my case, no matter what alias I use, and what domain I have assigned to that alias, ALL my mail will show as being sent from "shawty AT shawty.demon.co.uk"

ALSO, on a second point... IF Like me your grabbing a new domain (I got shawty.me.uk yesterday), you can get 1 or 2 1gb mail boxes free.

In my case I got domain + 2* 1gb mail boxes, which accept catch all (That is NO alias set up needed as with the exchange essentials) and it only cost me £11.75

Compare that to the £37 you paid for exchange essentials.

If like me your downloading your email to your own server, you really DONT need the office 365 product at all, a single 1gb mail box will do the same job and is slightly easier to set up.

As soon as I get all my notifications out, and folks start using the new domain (shawty.demon.co.uk = shawty.me.uk) then I'll be dropping the Office365 account.

To be honest, I could drop it now and point it at the Office365 enterprise account I already have (I'm a Microsoft UK community leader, so I get that and a free MSDN subscription) I just can't be bothered with the setup for something I don't intend to keep long term.
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